Refund Policy
Last updated: 22 October 2026
We want you to be happy with NetWatch BD. Every account starts with a free 7-day trial so you can test the Service fully before paying.
When you can get a refund
- Within 7 days of your first payment for a package, if the Service does not work as described and our support team cannot fix the problem, you can request a full refund.
- Duplicate or wrong payments: if you were charged twice, or paid for the wrong package and contact us within 7 days without using it, we refund the extra amount in full.
- Failed activation: if you paid but your package was not activated and we cannot activate it, you receive a full refund.
When refunds are not available
- Renewals of a package you have already used before, after 7 days from payment.
- Partially used packages, except where required by law.
- SMS alerts that have already been sent.
- Accounts suspended for breaking our Terms & Conditions.
How to request a refund
Contact us by email or phone with your username, the transaction ID and the reason. We reply within 2 working days.
How refunds are paid
- Card and online payments are refunded through SSLCommerz to the original payment method, normally within 7 to 10 working days after approval (the exact time depends on your bank).
- bKash / Nagad payments are refunded to the sending number within 3 working days after approval.
Cancellation
Packages do not renew automatically, so there is nothing to cancel: if you do not renew, monitoring simply stops when the package expires.
Contact
Email: support@netwatchbd.com
Phone: +880 1700-000000
Address: Dhaka, Bangladesh